Report: #1438928

Complaint Review: Moni Security

  • Submitted: Mon, April 16, 2018
  • Updated: Mon, April 16, 2018
  • Reported By: Lisa Cecchini — Lone Tree CO United States
  • Moni Security
    PO Box 814530
    Dallas, texas
    United States

Moni Security Montronics They will not let me out of a contract, even though they have not installed a system in my new home for 3 months Dallas texas

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I would give this company NO STARS if possible. They are awful to work with. I have been a customer for over 2 years. I am a mother of 2 very young children and my husband travels weekly for work so we decided it would be best to get a alarm installed for safety. I moved into a new home over 3 months ago. I originally texted Moni (a new service they offer so you don't have to wait on hold) and informed them that I would be moving and asked how they handled it. They resonded in a text that they would move my system for free and congratulated me on my new home purchase. When I called to set it up I was informed it would cost $299 and I would have to continue my contact for an additional 18 months. Even though I was upset with the conflicting information, I moved forward. 

I have had 3 different appointments set up to have my new system installed. 2 of them appointments the tech did not show up and the 3rd the tech showed up with none of the products that were needed. Moni has continued to charge me for monthly service even though they have not installed a new system in my home. They have been horrible and a complete joke to work with. DO NOT DO BUSINESS with this company. I have obtained leagal council and will be fighting to get out of my contact, which Moni has informed me I must pay in full in order to cancel. 


This report was posted on Ripoff Report on 04/16/2018 03:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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